Knowledge sources — PDFs, text, Q&A, and website URLs

Knowledge Sources are the trusted content behind an Agent. Agenvik supports four source types: Text, Q&A, PDF, and Website URL.

​

What you will learn

• How to add each source type
• Which source types are available on your plan
• How to train ready sources
• How limits and deletion work

​

Open Knowledge Sources

Open Agents, select an Agent, and find the Knowledge Sources card. If the Agent has no sources yet, click Add Source. If sources already exist, click Add.

​

Add a Text source

Use Text for policies, product notes, service descriptions, onboarding steps, and other rich text content.

1. Click Add.
2. Choose Text.
3. Enter a title that is easy to recognize later.
4. Add the content in the editor.
5. Click Save changes.

​

Add a Q&A source

Use Q&A for high-confidence answers to common or sensitive questions.

1. Click Add.
2. Choose Q&A.
3. Enter a title for the Q&A group.
4. Add one or more question and answer pairs.
5. Click Save changes.

You can add multiple questions in one Q&A source when they belong to the same topic.

​

Add a PDF source

Use PDF for policy documents, product manuals, guides, and reports. Available on all plans.

1. Click Add.
2. Choose PDF.
3. Upload the PDF file.
4. Click Save.

Agenvik breaks the PDF into chunks and indexes the content. One PDF file counts as one knowledge source toward your plan limit.

​

Add a Website URL source

Use Website URL to point your agent at a web page and have it automatically read and index the content. Available on Starter and above.

1. Click Add.
2. Choose Website URL.
3. Paste the full URL of the page.
4. Click Save.

​

Train sources

After sources are saved and ready, click Train. The training dialog shows your plan, daily limit, used runs, and remaining runs. Training is disabled when:

• The Agent is locked
• No Knowledge Sources are ready
• The daily training limit has been reached

​

Edit or delete a source

Click a source to edit it. Use the delete action when a source should no longer influence answers. Deleting a source is permanent and requires confirmation.

​

Plan limits

PDF upload and plain text/Q&A are available on all plans. Website URL crawling is available on Starter and above.

​

Next steps