Everything you want to know about Agenvik

Agenvik is a platform that lets you build AI agents trained on your own content — documents, FAQs, websites. Once trained, your agent answers questions from customers, team members, or students over any channel you choose: website chat, WhatsApp, or Slack. It's different from generic AI chatbots because it only speaks from what you've given it. No hallucinations. No off-topic responses.

No. Agenvik is designed for non-technical users. You upload documents, fill in a few settings, copy one line of code for the website widget, and you're done. The most technical thing you'll do is paste an embed snippet. If you do have technical skills, there's a developer API coming soon.

Most users go from sign-up to a live Agenvik agent in under 30 minutes. The core steps — uploading documents, naming your agent, configuring tone — take about 10 minutes. Getting it on your website takes another 2 minutes with the embed code. WhatsApp setup takes a bit longer (15–20 minutes) because it requires connecting a WhatsApp Business number.

Traditional chatbots follow scripts — you define every possible question and response in a flow diagram. If someone asks something slightly differently, the bot breaks. An Agenvik AI agent understands natural language. You don't pre-write every answer — instead, you give it your actual content and it figures out how to answer any question from that material. It's the difference between teaching someone a script and teaching them the subject.

Yes. Agenvik's free plan lets you create 1 agent, add up to 10 knowledge sources, and handle 100 conversations per month — forever. No credit card required. You only need to upgrade when you want more capacity or channels like WhatsApp.

Yes. Each Agenvik agent is independent — its own name, knowledge base, tone, and channels. Starter gives you 3 agents, Growth gives you 10, Pro gives you 30. A common pattern: one agent for public customer support, a separate one for internal team knowledge, and a third as a sales qualifier.

Agenvik supports four formats today: PDF documents (policy docs, manuals, guides, reports), plain text (paste any text directly), Q&A pairs (structured question-and-answer format for FAQs), and website URLs (point your agent at a URL and it reads and indexes the page content).

Yes. Upload the PDF in the Knowledge section. Agenvik breaks it into chunks, creates embeddings, and stores them. Your agent can then answer questions using the exact content in that document, and will cite the source in its responses.

The number of knowledge sources depends on your Agenvik plan: 10 on Free, 250 on Starter, 1,000 on Growth, 5,000 on Pro. One document counts as one knowledge source. One URL counts as one knowledge source.

Currently, Agenvik indexes the specific URL you provide — not a full site crawl. To index multiple pages, add each URL as a separate knowledge source. Full site crawl with depth settings is on the roadmap.

Accuracy depends directly on the quality of your knowledge base. If your documents are clear, specific, and well-structured, your Agenvik agent answers accurately. Agenvik uses a RAG (Retrieval-Augmented Generation) architecture — answers are constructed from retrieved passages in your documents, not generated from the AI's general knowledge. This means the agent won't answer questions your documents don't cover, which is a feature, not a bug.

It says so. Agenvik agents are configured to respond with something like "I don't have that information — please contact [your email]" rather than guessing. You can customise this fallback message.

Yes, at any time. Add new documents, delete outdated ones, edit text. After updating, click Train to re-index. Changes are live within a few minutes.

Whenever your source material changes. If you update your refund policy, upload the new version. If you launch a new product feature, add the documentation. Your Agenvik agent is only as accurate as the information you give it.

Agenvik supports three channels today: (1) Website chat widget — embeds on any website with a single line of code, works on Webflow, Shopify, WordPress, and custom HTML. (2) WhatsApp — connect your WhatsApp Business number and your agent handles incoming messages automatically. (3) Slack — deploy inside your Slack workspace for internal team use.

Yes. You need a WhatsApp Business account and a dedicated phone number (not your personal WhatsApp). If you don't have one, it takes about 15 minutes to set up through Meta's Business Manager. Agenvik has a step-by-step guide in the docs.

Yes. One Agenvik agent, multiple channels. The same knowledge base and tone works across all channels you enable. You can enable or disable channels without touching the knowledge base.

Basic customisation is available today: agent name, avatar, and greeting message. Full widget theming — colours, fonts, position — is on the roadmap.

Not yet — human handoff is on the roadmap. Currently, when the Agenvik agent can't answer, it directs the user to your email or contact channel. Live handoff with a team inbox is coming.

One message = one question sent to your agent plus one response back. If a user sends 5 messages in one conversation, that counts as 5 messages toward your monthly limit. Test messages you send yourself from the Agenvik dashboard do not count.

Your agent stops responding to new incoming messages for the rest of that billing month. You'll receive an email warning at 80% of your limit so you have time to upgrade before hitting the cap. Your existing conversations complete normally.

Yes. Upgrades apply immediately and you are charged a prorated amount for the remainder of the month.

Not yet. Annual plans with a discount are planned. Email hello@agenvik.com to be notified when they launch.

Yes. Within 7 days of upgrading to a paid Agenvik plan, email us and we will refund in full, no questions asked.

Only you and the agents you have created. Your data is scoped to your account and organisation. Agenvik staff do not access customer knowledge bases except when required to resolve a specific support issue you have raised, with your permission.

No. Your documents are used only to answer questions for your own agents. Agenvik does not use your content to train any shared or general-purpose AI model.

Yes. You can delete individual knowledge sources, entire agents, or your full account at any time. Deletion is permanent and immediate.