> ## Documentation Index
> Fetch the complete documentation index at: https://agenvik.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversation inbox — review every AI agent conversation

> Browse, search, and filter conversations from your Agenvik agents across web chat and WhatsApp. Identify knowledge gaps from real visitor questions.

**Conversations** shows the messages visitors have exchanged with your Agents.

## What you will learn

* How to filter conversations
* How to open a conversation thread
* How to use conversation review to improve Agents

## Open Conversations

Open **Conversations** from the sidebar. The left panel lists conversation threads. The right panel shows the selected thread.

<Frame>
  <img src="https://mintcdn.com/arokart/bVqC9z00iBm9fRgB/images/product-ss/conversation-inbox.png?fit=max&auto=format&n=bVqC9z00iBm9fRgB&q=85&s=4d00494f65c61f36529eaadb5a6b881f" alt="Conversation inbox placeholder" width="1512" height="943" data-path="images/product-ss/conversation-inbox.png" />
</Frame>

## Search and filter

Use the filter control to search by message text or conversation ID. You can also filter by Agent.

<Frame>
  <img src="https://mintcdn.com/arokart/bVqC9z00iBm9fRgB/images/product-ss/conversation-filters.png?fit=max&auto=format&n=bVqC9z00iBm9fRgB&q=85&s=a870ccc24dc73d78ea507eba9ebe6623" alt="Conversation filters placeholder" width="1512" height="943" data-path="images/product-ss/conversation-filters.png" />
</Frame>

## Read a thread

Select a conversation to review user messages and Agent responses. The thread metadata helps you identify the Agent and Channel involved.

<Frame>
  <img src="https://mintcdn.com/arokart/bVqC9z00iBm9fRgB/images/product-ss/conversation-thread.png?fit=max&auto=format&n=bVqC9z00iBm9fRgB&q=85&s=4fed48e2fe8aa45f1b10cc637139e241" alt="Conversation thread placeholder" width="1512" height="943" data-path="images/product-ss/conversation-thread.png" />
</Frame>

## Improve from conversations

Look for:

* Questions the Agent could not answer
* Repeated topics that need a Q\&A source
* Confusing handoffs or fallback responses
* Lead intent that should trigger Lead Generation
* Channel-specific issues on web or WhatsApp

Update **Knowledge Sources** or **Behaviour** when you find gaps.

## Next steps

<CardGroup cols={2}>
  <Card title="Knowledge Sources" icon="folder-plus" href="/user-guides/agents/knowledge-sources">
    Add missing content based on real questions.
  </Card>

  <Card title="Analytics" icon="chart-line" href="/user-guides/analytics/overview">
    See patterns across many conversations.
  </Card>
</CardGroup>