> ## Documentation Index
> Fetch the complete documentation index at: https://agenvik.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp channel — connect WhatsApp Business to your AI agent

> Connect a WhatsApp Business number to your Agenvik agent to handle incoming WhatsApp messages automatically. Available on Starter and above.

The **WhatsApp Channel** lets an Agent respond through a connected WhatsApp Business account.

## What you will learn

* How WhatsApp setup is split between Integrations and the Agent page
* How to connect a WhatsApp Business account
* How to assign a phone number to an Agent
* What to check if WhatsApp is unavailable

## Check plan access

WhatsApp is available on paid plans. If your workspace is on a free plan, the WhatsApp cards show an upgrade prompt.

<Frame>
  <img src="https://mintcdn.com/arokart/bVqC9z00iBm9fRgB/images/product-ss/whatsapp-locked.png?fit=max&auto=format&n=bVqC9z00iBm9fRgB&q=85&s=10793abe4e3b45b577a8e0f961eff23d" alt="WhatsApp locked state placeholder" width="1512" height="943" data-path="images/product-ss/whatsapp-locked.png" />
</Frame>

## Connect WhatsApp Business

Open **Integrations** and find **WhatsApp Business**. Enter the required Meta credentials and connect the account.

<Frame>
  <img src="https://mintcdn.com/arokart/bVqC9z00iBm9fRgB/images/product-ss/whatsapp-integration.png?fit=max&auto=format&n=bVqC9z00iBm9fRgB&q=85&s=9e3e8db8572673d811081c51e8eefcd3" alt="WhatsApp Business integration placeholder" width="1512" height="943" data-path="images/product-ss/whatsapp-integration.png" />
</Frame>

After connection, Agenvik lists phone numbers found in the connected account.

## Assign a number to an Agent

Open the Agent, then find **WhatsApp Channel**.

1. Choose an available phone number.
2. Assign it to the Agent.
3. Confirm that the phone number appears as assigned.

<Frame>
  <img src="https://mintcdn.com/arokart/bVqC9z00iBm9fRgB/images/product-ss/whatsapp-channel.png?fit=max&auto=format&n=bVqC9z00iBm9fRgB&q=85&s=4b7520c88e0f7c114711ba9f40c547d8" alt="WhatsApp Channel assignment placeholder" width="1512" height="943" data-path="images/product-ss/whatsapp-channel.png" />
</Frame>

A phone number can only be assigned to one Agent at a time.

## Unassign or disconnect

Use **Unassign** on the Agent page when you want to move a number to another Agent. Use **Disconnect** from **Integrations** only when you want to remove the WhatsApp Business connection for the workspace.

<Frame>
  <img src="https://mintcdn.com/arokart/bVqC9z00iBm9fRgB/images/product-ss/whatsapp-unassign.png?fit=max&auto=format&n=bVqC9z00iBm9fRgB&q=85&s=4f2b1e815ea90bb53ef1ed61dc6a997d" alt="WhatsApp unassign placeholder" width="1512" height="943" data-path="images/product-ss/whatsapp-unassign.png" />
</Frame>

## Next steps

<CardGroup cols={2}>
  <Card title="Integrations" icon="plug" href="/user-guides/workspace/integrations">
    Manage workspace-level integration connections.
  </Card>

  <Card title="Conversations" icon="message-circle" href="/user-guides/inbox/conversations">
    Review WhatsApp conversations alongside web conversations.
  </Card>
</CardGroup>