> ## Documentation Index
> Fetch the complete documentation index at: https://agenvik.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting guide — fix common Agenvik issues

> Step-by-step fixes for common Agenvik problems: agent not training, widget not showing, WhatsApp not connecting, and analytics charts locked.

Use this guide to isolate common issues before contacting support.

## What you will learn

* How to troubleshoot Agent setup
* How to handle disabled buttons and locked states
* How to check training, Channels, and analytics{/* LEAD_GENERATION_DISABLED: original text included "leads," — restore when re-enabling */}

## Agent creation is disabled

Check whether your workspace has reached its active Agent limit. Archive an unused Agent or review your subscription.

<Frame>
  <img src="https://mintcdn.com/arokart/bVqC9z00iBm9fRgB/images/product-ss/disabled-tooltip.png?fit=max&auto=format&n=bVqC9z00iBm9fRgB&q=85&s=3d2f95f7497631261af74d93b3450247" alt="Disabled create Agent troubleshooting placeholder" width="1512" height="943" data-path="images/product-ss/disabled-tooltip.png" />
</Frame>

## Knowledge Sources cannot be added

Check whether:

* The Agent is locked
* Your knowledge source limit has been reached
* Your subscription is over a workspace limit

<Frame>
  <img src="https://mintcdn.com/arokart/bVqC9z00iBm9fRgB/images/product-ss/knowledge-source-usage.png?fit=max&auto=format&n=bVqC9z00iBm9fRgB&q=85&s=ae9bd4dfa5f3567ecf00b67aca47a23d" alt="Knowledge Source limit troubleshooting placeholder" width="1512" height="943" data-path="images/product-ss/knowledge-source-usage.png" />
</Frame>

## Training does not start

Check whether:

* At least one source is ready
* Daily training runs remain
* The Agent is not locked
* The source content was saved before training

<Frame>
  <img src="https://mintcdn.com/arokart/bVqC9z00iBm9fRgB/images/product-ss/train-agent-dialog.png?fit=max&auto=format&n=bVqC9z00iBm9fRgB&q=85&s=5e75a7e04296ac17b55e56433bb3a4d0" alt="Training troubleshooting placeholder" width="1512" height="943" data-path="images/product-ss/train-agent-dialog.png" />
</Frame>

## Agent gives weak answers

Review the answer against your Knowledge Sources. If the information is missing or vague, add a better Text source or Q\&A source. If the answer has the wrong tone, update **Behaviour**.

<Frame>
  <img src="https://mintcdn.com/arokart/bVqC9z00iBm9fRgB/images/product-ss/behaviour-settings.png?fit=max&auto=format&n=bVqC9z00iBm9fRgB&q=85&s=f13da6260b048a89f14e0e14d0354e8d" alt="Weak answer troubleshooting placeholder" width="1512" height="943" data-path="images/product-ss/behaviour-settings.png" />
</Frame>

## WhatsApp cannot be assigned

Check whether:

* Your workspace is on a paid plan
* WhatsApp Business is connected in **Integrations**
* The phone number is not assigned to another Agent
* The Agent is not locked

<Frame>
  <img src="https://mintcdn.com/arokart/bVqC9z00iBm9fRgB/images/product-ss/whatsapp-channel.png?fit=max&auto=format&n=bVqC9z00iBm9fRgB&q=85&s=4b7520c88e0f7c114711ba9f40c547d8" alt="WhatsApp assignment troubleshooting placeholder" width="1512" height="943" data-path="images/product-ss/whatsapp-channel.png" />
</Frame>

## Analytics charts are unavailable

Detailed Analytics are available on Starter and above. If charts are locked, review your plan from the dashboard.

<Frame>
  <img src="https://mintcdn.com/arokart/bVqC9z00iBm9fRgB/images/product-ss/analytics-dashboard.png?fit=max&auto=format&n=bVqC9z00iBm9fRgB&q=85&s=51332b72ececea88ea7168c1385445e0" alt="Analytics troubleshooting placeholder" width="3024" height="2806" data-path="images/product-ss/analytics-dashboard.png" />
</Frame>

## Next steps

<CardGroup cols={2}>
  <Card title="FAQs" icon="circle-question" href="/help-and-support/faqs">
    Read answers to common questions.
  </Card>

  <Card title="Contact support" icon="life-ring" href="/help-and-support/contact-support">
    Share the details support needs.
  </Card>
</CardGroup>