> ## Documentation Index
> Fetch the complete documentation index at: https://agenvik.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Contact Agenvik support
> Get help from the Agenvik team at hello@agenvik.com. Include your workspace name, agent name, channel, and a description of what went wrong.
If troubleshooting does not resolve the issue, contact support with enough detail to reproduce the problem.
## What to include
Send:
* Your workspace name
* The Agent name
* The page or Channel affected
* What you expected to happen
* What actually happened
* Screenshot or screen recording, if available
* Approximate time the issue happened
{/* 
*/}
## For Agent answer issues
Include:
* The exact user question
* The Agent's response
* The Knowledge Source you expected it to use
* Whether the Agent was trained after that source was added
## For widget issues
Include:
* The live website URL
* Where the snippet was installed
* Whether the issue happens on desktop, mobile, or both
* Whether the browser console shows errors
{/* 
*/}
## For WhatsApp issues
Include:
* Whether WhatsApp Business is connected in **Integrations**
* The display phone number
* The Agent you tried to assign it to
* Whether the number is already assigned elsewhere
## Try these first
Work through common dashboard issues.
Check common web widget issues.