> ## Documentation Index > Fetch the complete documentation index at: https://agenvik.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # Chat widget troubleshooting — fix install and visibility issues > Fix common Agenvik chat widget problems: widget not showing, poor answers, missing conversations, or lead capture not triggering. Use this guide when the widget does not appear, does not open, or does not create conversations. Public APIs are not available yet. Troubleshooting here focuses on the dashboard-provided web widget snippet. ## What you will learn * How to check whether the snippet was installed * How to verify Agent and Channel setup * How to isolate website and dashboard issues ## Widget does not appear Check that: * The snippet is present on the published page * Your CMS or tag manager published the latest changes * The script is not blocked by consent or security settings * The Agent and Channel are still configured in Agenvik {/* Widget not visible troubleshooting placeholder */} ## Widget appears but answers poorly Check that: * Knowledge Sources are saved and trained * Behaviour instructions match the Agent's job * Fallback message explains what to do next * Test questions are covered by source content Training troubleshooting placeholder ## Test conversations do not appear Check **Conversations** after sending a test message. If the thread is missing, confirm that you tested the live site and the correct Agent. Conversation troubleshooting placeholder ## Lead capture does not work Check that **Lead Generation** is available on your plan, enabled on the Agent, and configured. Then test with a message that naturally asks for follow-up. Lead Generation troubleshooting placeholder ## Next steps Share your Agent, page URL, and what you expected to happen. Review dashboard-level troubleshooting.